FAQs

Here are some of the most frequently asked questions to help you with the booking process. If you require further assistance, don't hesitate to contact us.


Why haven't I been sent an email confirmation?

Your reservation is confirmed the instant you complete the online booking form and you are presented with the booking confirmation screen. You also should be emailed this same booking confirmation shortly thereafter. If you have not received this email, it may be because you have entered an incorrect email address. If you would like us to resend you the confirmation, do not hesitate to contact us.

Can the reservation be cancelled? Will I be charged?

In the confirmation email sent to you upon booking you will find contact details for your accommodations and detailed information about how to cancel your reservation. In the case that you wish to cancel the booking, please contact the establishment as soon as possible. Remember that the reservation deposit is non-refundable and cannot be returned if a cancellation is made.

Is there a no-show policy?

Yes. Failure to arrive at the property without any warning or previous notice will result in a fee charged to your credit card. Usually this fee is equivalent to one night's stay, but it depends on the individual establishment policy. This policy is always stated on the booking page before you proceed with payment for the reservation, but you can also check your confirmation email for more details. Remember that the reservation deposit is non-refundable and cannot be returned in the case of a no-show.

How can I change my reservation?

If you would like to modify your booking (extending the number of nights, changing the number of rooms, etc.), please do so by making a new online booking. All other queries should be directed to the establishment. The establishment's telephone number and email address are always provided for you in the reservation confirmation email.

What is the process for filing a complaint about the apartment in which I stayed?

The day of your check out, you will receive an email asking you to rate and review your stay. This review will be posted on our site and will be usuful to future clients. We are always interested to know how you liked the property in which you stayed and we will send you an email asking for your feedback and views about the establishment. These comments will serve us greatly and benefit future customers as well.

Do your rates include taxes?

Yes. Our prices do include taxes.

Can babies stay free-of-charge?

Babies under the age of three stay free. This usually applies to those sleeping on a baby crib as well.

Do children (from 3 to 18 years) stay for free?

Children (from 3 to 18 years) count as an additional guest and they do have to pay for the stay.

How do I request a baby crib?

Usually you can request a baby crib with no additional cost. If you will need one, or if you have any other special requirements or needs, please let us know on the comments section of the reservation page.

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